Access to Services Action Plan Called for easier access to Doctors We called out access to doctors as priority issue for people in Latrobe. Planned what to learn We planned what we wanted to learn and identified the actions we need to take. Connected with key stakeholders We identified and connected with key stakeholders. Listened to experts We listened to what doctors, practice managers, peak bodies and health experts had to say about the issue. Communities share views We asked communities to share their views online and used social media to promote this. Gather Data and Insights We worked directly with DHHS and Gippsland PHN to gather data and insights. Analysed Data We analysed all the data we had received and identified a range of themes and trends. Hosted workshop We hosted a workshop that attracted a broad range of health experts, government representatives and communities. Reflected on what we learned We reflected on what we learned at the workshop and shared feedback with participants. Identified 4 key areas We identified 4 key areas for action. Responded to COVID-19 We responded to the COVID-19 state of emergency and paid close attention to systems innovations. Our work continues.... An action plan has been developed based on community voice, systems insights and a community and stakeholder workshop. Created ongoing opportunities We created ongoing opportunities for action plan stakeholders to come together, share progress, discuss challenges and identify solutions. Invited Guest Speakers We invited guest speakers to share their knowledge and experiences and to learn more about the work occurring in Latrobe. Asked communities to share their views online We asked communities to share their views online, in person and over the phone. Action plan stakeholders Action plan stakeholders have worked independently and together to raise awareness of community needs and to deliver on their actions. Online questionnaire and conducted 1:1 interviews We talked with our stakeholders to learn more about the systems change underway as a result of the action plan. Documented stories of change We documented stories of change to illustrate the real impacts, challenges and opportunities that communities and services experience. Shared our model of systems change We shared our model of systems change with stakeholders and held a forum. Based on community views and stakeholder feedback Based on community views and stakeholder feedback we have updated the action plan to ensure it remains relevant and accurate.