Identified a need
Identified a need to better understand how to engage with and support people with distinctive lived experience.
Identified a need
Related Access to Services
Called for easier access to Doctors
We called out access to doctors as priority issue for people in Latrobe.
Planned what to learn
We planned what we wanted to learn and identified the actions we need to take.
Connected with key stakeholders
We identified and connected with key stakeholders.
Listened to experts
We listened to what doctors, practice managers, peak bodies and health experts had to say about the issue.
Communities share views
We asked communities to share their views online and used social media to promote this.
Gather Data and Insights
We worked directly with DHHS and Gippsland PHN to gather data and insights.
Analysed Data
We analysed all the data we had received and identified a range of themes and trends.
Hosted workshop
We hosted a workshop that attracted a broad range of health experts, government representatives and communities.
Reflected on what we learned
We reflected on what we learned at the workshop and shared feedback with participants.
Identified 4 key areas
We identified 4 key areas for action.
Responded to COVID-19
We responded to the COVID-19 state of emergency and paid close attention to systems innovations.
Our work continues....
An action plan has been developed based on community voice, systems insights and a community and stakeholder workshop.
Created ongoing opportunities
We created ongoing opportunities for action plan stakeholders to come together, share progress, discuss challenges and identify solutions.
Invited Guest Speakers
We invited guest speakers to share their knowledge and experiences and to learn more about the work occurring in Latrobe.
Asked communities to share their views online
We asked communities to share their views online, in person and over the phone.
Action plan stakeholders
Action plan stakeholders have worked independently and together to raise awareness of community needs and to deliver on their actions.
Online questionnaire and conducted 1:1 interviews
We talked with our stakeholders to learn more about the systems change underway as a result of the action plan.
Documented stories of change
We documented stories of change to illustrate the real impacts, challenges and opportunities that communities and services experience.
Shared our model of systems change
We shared our model of systems change with stakeholders and held a forum.
Based on community views and stakeholder feedback
Based on community views and stakeholder feedback we have updated the action plan to ensure it remains relevant and accurate.
